Mobile App Privacy Policy
This policy explains how Allfood handles information when you use the Allfood mobile application and related account services.
1. Information we process
Depending on the features you use, Allfood may process:
- name, email address, phone number and account identifier;
- company, business, delivery or account address information;
- orders, purchased products, quantities and order history;
- catalogue search terms sent to the Allfood service;
- app/device installation identifiers used for notifications.
2. How information is used
- authenticate and manage your account;
- provide catalogue and account-appropriate price access;
- create, fulfil, support and display orders;
- provide order history and Buy Again functionality;
- protect Allfood systems against misuse and security threats;
- provide service and order notifications where enabled.
3. Payments
The current mobile application does not collect payment-card credentials. Available checkout methods may include Bank Transfer and Cash on Delivery according to the account and current Allfood configuration.
4. Camera and barcode scanning
Camera access may be requested so you can scan supported product barcodes. The intended function is to decode the barcode and send the barcode value to Allfood to locate a matching catalogue item. The app is not designed to upload or retain camera photographs for this barcode feature.
5. Search and recently viewed products
Search terms are sent to the Allfood catalogue service when you search. Recently viewed product identifiers and recent-search convenience data may also be stored locally on your device to make the app faster to use.
6. Notifications and service providers
Where notifications are enabled, Allfood may use Firebase Cloud Messaging to route app notifications. Service providers may process limited information on Allfood's behalf to operate infrastructure, deliver notifications or provide application functionality.
7. Security
The mobile app is designed to communicate with the Allfood API over HTTPS. Mobile authentication tokens are handled through secure platform storage and server-side access controls.
8. Retention
Information is retained for as long as necessary for account and business operations and where retention is required for legitimate legal, accounting, tax, fraud-prevention or dispute purposes. Different categories of records may therefore have different retention periods.
9. Account and data deletion
You can request deletion from the Allfood mobile app under Profile → Privacy & account, or use the public account-deletion page.
10. Contact
Privacy or account questions can be sent to support@allfood.ltd.
5-7 Port Hope Rd, Sparkbrook, Birmingham, B11 1JS